Desktop Support Engineer

Title: Desktop Support Engineer

Experience: 1.5+ years

Location: Gurugram

Skills Required: IT Support , Remote Support , Ticket handling

Notice Period: Immediate joiner or up to 15 days

We at Coforge are seeking a Desktop support Engineer to Provide L1 technical support for desktops, laptops, and peripherals.

Key Responsibilities:

• Provide L1 technical support for desktops, laptops, and peripherals
• Handle and resolve tickets via ticketing tools (SLA driven)
• Troubleshoot Windows OS, MS Office, Outlook, VPN, and network issues
• Manage meeting rooms (VC setup, projectors, AV support)
• User account management (Active Directory, password reset, access)
• Coordinate with L2/L3 teams for escalations

Requirements:

• 1.5+ years of experience in corporate IT/Desktop Support
• Strong communication skills
• Experience in ticket handling and technical support
• Knowledge of Windows OS, basic networking (LAN/Wi-Fi/VPN)
• Hands-on experience in meeting room/AV support

Preferred:

• ITIL knowledge
• Experience with tools like ServiceNow/Remedy