Desktop Support Engineer

About the role

We are seeking a skilled and service-driven Desktop Support Engineer to provide high-quality end-user support across a multi-site organisation of approximately 500 users. This role is central to daily operations, combining hands-on technical troubleshooting with strong customer communication. The role operates during standard office hours, with occasional out-of-hours work for critical incidents or planned maintenance. While support for customer-facing teams may be prioritised when required, all users receive consistent, professional service backed by clear and proactive communication.

Key responsibilities

• Provide hands-on support for Windows and Linux–based end-user devices, including desktops, laptops, tablets, and mobile devices

• Diagnose and resolve hardware, software, and peripheral issues

• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint

• Manage user accounts and access using Active Directory and Entra ID

• Troubleshoot LAN, Wi-Fi, and VPN connectivity issues, including FortiClient VPN

• Support endpoints managed through ManageEngine UEM and ServiceDesk Plus

• Apply patches, updates, and configuration changes following approved procedures

• Communicate clearly with users and take ownership of issues through to resolution

Skills & experience

• Essential: Experience in desktop or end-user support, strong Windows and Linux troubleshooting, Microsoft 365 support, networking fundamentals

• Highly desirable: CompTIA A+, Network+, Security+, and Linux+ certifications

• A definite advantage: Experience with ManageEngine products

• Optional: Fortinet exposure, hybrid infrastructure experience, basic scripting (PowerShell/Bash)

Personal attributes

• Strong sense of ownership and accountability

• Methodical, organised, and able to prioritise effectively

• Customer-focused mindset with high attention to service quality

• Willingness to learn and develop technical skills beyond desktop support

If you are interested please share your updated CV to [Confidential Information]