Desktop L2 Profile Job Description:
- Candidate should have at least 2.5 years experience.
- Service now tools
- How many types of case priority are there
What priority cases do you handle:
- Good knowledge with the Technical and VIP user handling
- Compliance Part as well ( Bit Locker , Security , Antivirus , Patch etc,)
- Candidate should have experience in managing BitLocker, BSOD, Network Printer Installation, SCCM, SLA, MS Office, One Drive, end-user devices, remote applications and OS such as Windows.
- Candidate should have experience in Active directory.
- Candidate should have experience in VPN Tunnels and Proxy etc.
- Candidate should have knowledge on ticketing tool and Incident management.
- Candidate troubleshooting sills.
- Candidate should have knowledge in new system configuration, IMAC checklist
- Candidate should be a graduate.
