We are seeking a skilled Desktop Support Engineer L2 to provide advanced technical support to our users. The ideal candidate will have a strong background in troubleshooting hardware and software issues, ensuring a seamless technical experience for our employees.
Responsibilities
- Provide technical support to end-users for hardware and software issues.
- Troubleshoot and resolve desktop, laptop, and peripheral problems.
- Install, configure, and maintain operating systems and applications.
- Assist with network connectivity issues and printer troubleshooting.
- Document support requests and resolutions in the ticketing system.
- Collaborate with other IT teams to ensure timely resolution of issues.
- Train users on new hardware and software as needed.
Skills and Qualifications
- 1-3 years of experience in desktop support or a related field.
- Strong knowledge of Windows operating systems (Windows 10/11) and Mac OS.
- Experience with troubleshooting hardware issues including desktops, laptops, and peripherals.
- Familiarity with Active Directory and user account management.
- Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP).
- Proficiency in Microsoft Office Suite and other common software applications.
- Excellent communication and interpersonal skills to interact with users effectively.
- IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) are a plus.
