Desktop Support Engineer L2

Fresher

This job is no longer accepting applications

Job Description

Key Responsibilities

Handle issues pertaining to desktop, laptop, and peripheral issues
Troubleshoot Windows/macOS OS, hardware, drivers, and performance issues
Support O365 / Outlook / Teams / OneDrive related issues
Manage Active Directory (user creation, group policy, password reset, OU management)
Troubleshoot network issues (LAN, Wi-Fi, VPN, DNS, IP conflicts)
Install, configure, and maintain desktop applications and security patches
Coordinate with OEM vendors for hardware warranty and replacements
Support AV/VC equipments (conference rooms, projectors)
Ensure endpoint security compliance (AV & DLP agents)
Maintain documentation, SOPs, and asset records
Assist in onboarding/offboarding activities
Provide root cause analysis and preventive actions for recurring issues
Strong knowledge of Windows 10/11, basic macOS support
Knowledge of endpoint security tools
Excellent troubleshooting and communication skills
Fluency in Kannada and English is highly preferred for local coordination; optional Hindi & Tamil will be advantage.
Ready to relocate near the factory site