Desktop Support Engineer - L1

Key Responsibilities

• Provide timely technical support for desktop, laptop, and IT infrastructure-related issues
• Troubleshoot and resolve operating system issues on Windows 10 and Windows 11
• Perform remote support and on-site troubleshooting as required
• Join systems to domains and configure user access
• Install, upgrade, and maintain operating systems, software, and hardware components
• Set up and support virtual meetings using Microsoft Teams and Google Meet
• Log, track, and update support calls in ticketing systems
• Provide Microsoft Office and Outlook support including PST and OST management, rules configuration, signature setup, backup, repair, and data movement
• Install, configure, and troubleshoot local and network printers
• Perform basic network troubleshooting involving DNS, DHCP, subnet mask, and gateway issues
• Support connectivity issues related to access points, Wi-Fi, LAN, and WAN
• Maintain documentation and follow standard IT support processes
• Escalate unresolved or complex issues to higher-level support teams

Qualifications

• Graduation in any discipline

Certification

• Any technical certification such as Hardware and Networking course or Computer course