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Desktop Support Engineer - L1

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Job Description

Key Responsibilities

  • Provide timely technical support for desktop, laptop, and IT infrastructure-related issues
  • Troubleshoot and resolve operating system issues on Windows 10 and Windows 11
  • Perform remote support and on-site troubleshooting as required
  • Join systems to domains and configure user access
  • Install, upgrade, and maintain operating systems, software, and hardware components
  • Set up and support virtual meetings using Microsoft Teams and Google Meet
  • Log, track, and update support calls in ticketing systems
  • Provide Microsoft Office and Outlook support including PST and OST management, rules configuration, signature setup, backup, repair, and data movement
  • Install, configure, and troubleshoot local and network printers
  • Perform basic network troubleshooting involving DNS, DHCP, subnet mask, and gateway issues
  • Support connectivity issues related to access points, Wi-Fi, LAN, and WAN
  • Maintain documentation and follow standard IT support processes
  • Escalate unresolved or complex issues to higher-level support teams

Qualifications

  • Graduation in any discipline

Certification

  • Any technical certification such as Hardware and Networking course or Computer course

More Info

Job Type:
Function:
Employment Type:
Open to candidates from:
Indian

About Company

Sysnet an ISO 9001: 2000 certified company is one of the leading system and hardware solution provider company of India providing System Integration and service products like warranty Support, AMC, Facility Management Services.

Job ID: 138203131