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Desktop Support Engineer L1

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  • Posted a month ago
  • Over 200 applicants
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Job Description

  • Address user support tickets related to printers and scanners in a timely manner
  • Guide users with simple, clear, and step-by-step troubleshooting instructions
  • Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues
  • Test alternative methods and solutions until the issue is resolved
  • Document issues, solutions, and troubleshooting steps in the IT ticketing system
  • Escalate unresolved or complex issues to the appropriate IT support level
  • Ensure high levels of user satisfaction by minimizing downtime and providing effective support

More Info

Job Type:
Function:
Employment Type:
Open to candidates from:
Indian

About Company

We believe in providing more than just human resources management. We’ve worked with countless SMEs over the years' offering support and guidance, now reflected in the range of HR services we offer.

Job ID: 122884977