desktop support engineer L1

Role & responsibilities

• Solid customer interaction skills. A+ desktop or equivalent skillset
• knowledge of windows operating system environment
• Good technical skills in solving Windows related issues
• Knowledge of DNS, DHCP, TCP/IP, Networking
• Knowledge of Outlook, O365
• Coordinates with the on-call support provider and other vendors for call closure
• Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)
• MCP/Other hardware-related certifications, ITIL Trained