Desktop Support Engineer

Description

We are seeking a Desktop Support Engineer to join our team in India. This role is ideal for freshers/entry-level candidates who are passionate about technology and eager to learn. The Desktop Support Engineer will provide technical support to our end-users, ensuring that all hardware and software issues are resolved efficiently and effectively.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Install, configure, and maintain desktop systems and applications.
• Troubleshoot and resolve technical issues in a timely manner.
• Assist in the setup and maintenance of network printers and other peripherals.
• Document support activities and create knowledge base articles.
• Collaborate with other IT staff to ensure efficient and effective support operations.
• Provide training and support to end-users on new technologies and software.

Skills and Qualifications

• Strong understanding of Windows operating systems and Microsoft Office Suite.
• Familiarity with common desktop hardware components and troubleshooting techniques.
• Basic knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP).
• Experience with remote support tools and ticketing systems is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Strong problem-solving skills and attention to detail.