Desktop Support Engineer

Troubleshooting VOIP related issue Unable to make callCall connects with no sound VOIP phone does not turn On Echo during voice call

Knowledge of LAN and WAN Systems

First level Support to end users

Escalation and resolution follow-up with other parties like vendors

Microsoft Office Suite 2003/2007/2013 Configuration and support of MS-Outlook,O365 and other emailing systems

Support Skype/Teams

Windows XP/7/10 and Apple Macintosh Operating systems

Understand Active directory

Understand protocols LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs

Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices

Network end point testing

Antivirus End point protection

Should be able to configure and trouble-shoot business standard applications