Job description
Roles & Responsibilities:
- Outlook Configuration
- Office 365
- Installing, configuring and troubleshooting of Windows clients like Windows 7, Windows 8 & 8.1 and Windows 10
- Troubleshooting Network connectivity in a LAN/WAN environment.
- Install, configure & maintain network services, equipment and devices.
- Printer Installation and Troubleshooting of both local and network printers.
- Hands-on experience in MS-Outlook configuration & Troubleshooting.
- Malware/Computer virus remediation by Antivirus installation and patch updates implementation.
- Taking care of IT related queries, working with SIRT and resolving the same relevant to the area of concern.
- Providing End user support in order to facilitate operational flow.
- Supporting for HP, DELL and Lenovo laptops for Both Hardware and software process
- Performing Preventative maintenance activities for every 6 months to monitor the asset details for Desktop.
- Involved in maintaining and resolving tickets as per the SLA.
- Adding clients to Domain and resolving related issues.
