Desktop Support Engineer

Description

We are seeking a motivated Desktop Support / Technical Support professional to join our team in India. The ideal candidate will provide technical assistance and support to end-users, ensuring smooth operation of hardware and software systems.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Diagnose and troubleshoot computer and network problems.
• Install, configure, and maintain desktop systems and peripherals.
• Assist with setting up user accounts, permissions, and passwords.
• Conduct regular maintenance checks and updates on systems and applications.
• Document technical issues and resolutions in a ticketing system.
• Train users on software applications and best practices for IT security.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Familiarity with Microsoft Office Suite and other common software applications.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting and repairs for desktops and laptops.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Strong problem-solving skills and attention to detail.