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Desktop Support Engineer

Ethics Infotech LLP
2-4 Years
Vadodara, India

This job is no longer accepting applications

Job Description

Skills

  • Minimum 2 years of experience in IT Hardware and Desktop Support.
  • Strong knowledge of Windows 10/11 and Microsoft Office.
  • Experience with desktop/laptop hardware troubleshooting.
  • Basic knowledge of Active Directory, DNS, DHCP, VPN, and networking.
  • Experience with Outlook, Microsoft Teams, and remote support tools.
  • Good communication, troubleshooting, and customer support skills.
  • Ability to work independently and manage multiple support requests.

Role & Responsibilities

  • Provide Level 1 and Level 2 desktop support for hardware, software, and network-related issues.
  • Install, configure, and troubleshoot Windows 10/11 operating systems.
  • Install, upgrade, and maintain desktop PCs, laptops, printers, scanners, and other IT peripherals.
  • Diagnose and resolve hardware issues such as motherboard, RAM, HDD/SSD, power supply, and display problems.
  • Install and configure software applications, Microsoft Office, antivirus, and business applications.
  • Configure and troubleshoot Outlook, email accounts, and Microsoft Teams.
  • Join computers to Active Directory domains and manage user accounts, passwords, and Group Policies.
  • Provide basic network support, including LAN/Wi-Fi connectivity, TCP/IP, DNS, DHCP, VPN, and printer sharing.
  • Troubleshoot internet connectivity and network-related issues.
  • Perform system backups, data migration, and OS reinstallation when required.
  • Coordinate with vendors for hardware warranty, repairs, and replacement.
  • Maintain IT asset inventory and documentation.
  • Create and update support tickets while ensuring timely resolution within SLA.
  • Provide remote support using remote desktop tools.
  • Perform preventive maintenance and health checks on IT equipment.
  • Assist in setting up desktops, laptops, meeting rooms, and conference devices.
  • Support antivirus deployment, endpoint security, and Windows updates.
  • Escalate complex issues to senior engineers or relevant teams.
  • Ensure compliance with company IT security policies and procedures.

Requirements

  • Must be willing to work beyond regular office hours whenever required.
  • Should be available to provide remote or on-call support during weekends and public holidays, based on business requirements.
  • Must be flexible to respond to critical IT incidents and emergencies outside normal working hours.
  • Willingness to travel to company locations, if required.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

About Company

Job ID: 151581075

Last Updated: 17-08-2026 11:16:50 PM
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