Job Description
Key Responsibilities: • Perform break-fix support for desktops, laptops (Windows/macOS), iMacs, and POS devices.
• Diagnose and replace faulty hardware components: HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc.
• Provide support for software installations, OS configuration, and minor troubleshooting.
• Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.
• Reimage systems using deployment tools or bootable media.
• Log all activities, time, and part usage in the ticketing system.
• Coordinate with L2/L3 teams for escalations or specialized tasks.
• Travel to client sites for onsite support within the assigned region.
• Ensure SLA compliance and customer satisfaction for each ticket.
• Maintain inventory of spare parts and tools.
