Job Description
Job Description: Desktop Support Engineer
Location: Gurugram
Experience: 1–3 Years
Employment Type: Full-Time
Job Summary
We are looking for a Desktop Support Engineer with hands-on experience in desktop/laptop troubleshooting, hardware-level diagnostics, inventory management, and asset tracking using Excel and other tools. The ideal candidate should be able to handle both day-to-day user support and backend IT asset control activities.
Key Responsibilities
Provide day-to-day IT support for desktops, laptops, printers, and other peripherals.
Troubleshoot and resolve hardware-related issues including RAM, HDD, SSD, motherboard, SMPS, keyboard, mouse, etc.
Perform hardware upgrades and part replacements when necessary.
Manage and update the IT inventory of laptops, desktops, monitors, printers, mobile devices, and accessories.
Maintain proper documentation of asset allocation, returns, damages, and repairs.
Use Microsoft Excel effectively for asset mapping, tracking, and updating the Fixed Asset Register (FAR).
Generate asset reports, allocation lists, and reconciliation sheets using Excel functions (VLOOKUP, PIVOT, filters, etc.).
Tag and label IT assets properly with unique IDs for audit and tracking purposes.
Coordinate with vendors for hardware purchase, warranty claims, and support.
Support basic networking tasks including LAN/Wi-Fi connectivity, printer sharing, and cable management.
Keep operating systems and software up to date and ensure antivirus compliance.
Assist in IT audits by providing asset status and supporting documentation.
Maintain stock availability for frequently used IT accessories and replacement parts.
Handle data backup tasks and formatting of returned devices.
Ensure all IT equipment follows company security and usage policy guidelines.
Requirements
Minimum 1–3 years of experience in desktop or hardware support roles.
Strong knowledge of computer hardware, assembling, and troubleshooting.
Working knowledge of Excel for IT asset mapping and reporting.
Familiarity with Windows OS, MS Office, antivirus tools, and basic networking.
Experience in inventory management and maintaining asset registers.
Preferred Qualifications
Diploma or certification in Hardware & Networking or similar field.
Experience with ITSM/ticketing tools/laptop and desktop hardware
Familiarity with asset audit processes and coordination.
