About The Company
Renovision Automation Services Pvt. Ltd. is a leading provider of innovative automation solutions and IT support services. Committed to delivering excellence, the company specializes in integrating cutting-edge technology to streamline operations and enhance productivity for its clients across various industries. With a focus on quality, reliability, and customer satisfaction, Renovision Automation Services Pvt. Ltd. has established a strong reputation for providing tailored IT solutions that meet the evolving needs of modern businesses.
About The Role
We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team at Renovision Automation Services Pvt. Ltd. The ideal candidate will play a crucial role in maintaining the IT infrastructure, providing technical assistance to end-users, and ensuring seamless operation of desktop systems and related equipment. This position offers an excellent opportunity for professionals with a passion for technology and problem-solving to contribute to a growing organization. The successful candidate will be responsible for resolving hardware and software issues, supporting Office 365 applications, and maintaining IT asset records, all while delivering superior customer service to internal users.
Qualifications
The ideal candidate should possess a minimum of 1.5 years of experience in desktop support or IT helpdesk roles. A strong understanding of Windows operating systems, Outlook installation, and Office 365 troubleshooting is essential. Hands-on experience with ticketing tools such as ServiceNow, Jira, or similar platforms is required. The candidate must demonstrate excellent communication skills, both verbal and written, and be capable of working independently while managing multiple priorities effectively. A relevant technical diploma or certification in IT support or related fields will be advantageous.
Responsibilities
- Provide comprehensive technical support for desktop computers, laptops, printers, and other peripheral devices to ensure minimal downtime.
- Install, configure, and troubleshoot Microsoft Outlook and Office 365 applications, ensuring optimal performance for end-users.
- Manage and resolve IT support tickets efficiently using the designated ticketing system, prioritizing issues based on urgency and impact.
- Perform system upgrades, software installations, and configuration management to maintain up-to-date and secure systems.
- Troubleshoot hardware failures, software conflicts, and network connectivity problems, escalating issues when necessary.
- Offer end-user support through remote or on-site assistance, ensuring timely resolution of all IT-related queries.
- Maintain accurate records of IT assets, licenses, and configurations, and coordinate with vendors for procurement and support when required.
- Assist in the documentation of standard operating procedures and contribute to continuous improvement initiatives within the IT support team.
Benefits
Renovision Automation Services Pvt. Ltd. offers a competitive salary package ranging from 3 LPA to 3.3 LPA, commensurate with experience and skills. Employees are provided with opportunities for professional development and growth within a supportive work environment. The company promotes work-life balance with a 6-day work week, ensuring employees have adequate time for personal pursuits. Additionally, employees benefit from a collaborative corporate culture, exposure to diverse IT projects, and access to modern tools and resources that facilitate effective job performance. The organization also emphasizes health and safety, offering a conducive workspace with necessary amenities to support employee well-being.
Equal Opportunity
Renovision Automation Services Pvt. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, disability, or any other protected characteristic. Our hiring decisions are based solely on merit, skills, and experience, ensuring a fair and equitable process for all applicants. We believe that a diverse workforce enhances our ability to innovate and serve our clients effectively.
