Desktop Support Eng

Understanding of Ticket process & SLAs-Incidents/service requests & FCR.

He/She will be responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and

facilitate in trouble shooting of server or network related issues in coordination of core team /

principle vendors.

Providing technical support, including identifying problem incidents with their subsequent

resolutions.

Assembling computers and Maintaining company peripheral desktop and network devices regularly,

including printers and scanners.

Creating Profiles to users for customizing desktop settings.

Ensuring functionality of desktop systems throughout departments through frequent evaluations

and routine maintenance.

Planning and executing routine repairs and system upgrades.

Making use of helpdesk systems to prioritize work-load and updating queries and calls.

Installed and configured various applications Software's Like MS Office 2000/XP, MS Projects and

MS outlook for mails access and, Internet Explorer.

Timely submission of daily, monthly & weekly reports to the respective stakeholders.

Ensures the compliance by adhering to the standard processes/templates defined for the

department.