Desktop support - Endpoint

5-7 Years

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Early Applicant

Job Description

Area(s) of responsibility

Minimum of 5 years of hands-on experience working with Azure Virtual Desktops.
Minimum of 5 years of experience as an Endpoint Operations Technician or similar.
Working knowledge on Microsoft Azure, FsLogix, GPO, Active Directory and PowerShell.
Experience with Day-to-day Endpoint Operations and escalations support.
Experience developing and testing software packages using Install shield or equivalent.
Skills managing a VDI environment (Azure Virtual Desktop preferred).
Experience in software development life cycle methods and current technologies.
Expert with SCCM administration, patch management, Imaging, Scripting, MSI, Packaging & Automation.
Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
Scripting experience is considered a plus (batch, SQL, PowerShell, vbscript).
Working knowledge of the ITIL framework.
Expert End Point Protection Engineering.
Experience with Windows 10/11, Active Directory Structure, and Managing Group Policies.

General Qualifications

Strong problem solving and root cause analysis skills and excels at working in a team environment.
Possess experience with troubleshooting.
Possess the industry's best practices to manage Windows-based projects.
Possess strong communication skills, both written and verbal.
Desktop support and operations experience in an enterprise environment.