Job Description
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Install, upgrade, support and troubleshoot Windows 7, Windows 10 & Microsoft Office (2007 to 2022 & O365) and other authorized desktop applications.
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Installation and maintenance of Desktops and Laptops in workgroup and domain model.
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Implementing, managing, monitoring and troubleshooting hardware devices and drivers.
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Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
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Customize desktop hardware to meet user specifications and site standards
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Installation and troubleshooting of client applications
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Handling IT asset stock and maintain IT inventory records.
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Installation and configuration of Outlook and troubleshooting mail problems.
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Installation of Antivirus and troubleshooting virus related problems.
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Troubleshooting of general networking issues.
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Handling remote desktop connection thorough VNC, anydesk, ammyy admin, TeamViewer etc.
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Installation of Active directory tool and work on it.
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Replacing faulty motherboards, SMPS, RAM, HDD, CD-ROM etc...
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Provide L1 support, Remote support, co-ordination with users
