Desktop / EUC Lead
Artech Infosystems Private Limited- Posted 10 hours ago
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Job Description
Dear Candidate,
Position Name: Desktop Support Lead
Location- Gurugram / Bangalore
Client: TCS
End Client - KPMG
CTC – Upto 7 – 9 LPA (Max)
Payroll – Artech
JD –
6 days working a week ( Sunday will be off)
No Cab will be provided, please ensure candidate should not have commuting issues
JD –
The Desktop Support L2 Lead will be responsible for managing and resolving escalated technical issues, ensuring smooth IT operations, and leading a team of support engineers. This role requires strong technical expertise, leadership skills, and the ability to deliver high-quality end-user support.
Key Responsibilities:
- Lead and mentor the L2 Desktop Support team, ensuring SLA compliance and high customer satisfaction.
- Handle escalated incidents and service requests related to desktops, laptops, printers, and peripherals.
- Perform advanced troubleshooting for hardware, OS (Windows/Mac), and application issues.
- Manage Active Directory tasks (user accounts, groups, permissions) and Microsoft 365 administration.
- Coordinate with L3 teams and vendors for complex issues and hardware replacements.
- Ensure proper documentation of incidents, resolutions, and processes in ITSM tools (e.g., ServiceNow).
- Implement and enforce IT security policies and compliance standards.
- Monitor team performance, provide training, and conduct regular reviews.
- Participate in IT projects, migrations, and upgrades as required.
Required Skills & Qualifications:
- 3+ years of experience in L2 /L3 desktop support, with at least 2 years in a lead role.
- Strong knowledge of Windows OS, Mac OS, and common enterprise applications.
- Expertise in Active Directory, Group Policy, and Microsoft 365 administration.
- Familiarity with ITIL processes and ticketing systems (ServiceNow, Remedy, etc.).
- Excellent troubleshooting, communication, and leadership skills.
Please feel free to get back to us in case of any queries. Thanks.
Thanks & Regards
Shivani Chaturvedi
( Sr Technical Recruiter - Staffing )
Office: +91-9193549698,
5th floor, Candor INFOSPACE, Tower 5, Block B, Sector 62, Noida, Uttar Pradesh 201307
Email:[HIDDEN TEXT], Website: www.artech.com
Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E), Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Bachelor of Business Administration (B.B.A), Master of Library & Information Science (MLIS), Master in Computer Application (M.C.A), Doctor of Business Administration (DBA), Bachelor Of Computer Application (B.C.A), Master of Accounting, Doctor of Medicine (M.D/M.S), Masters in Arts (M.A), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Master of Planning (M.Plan), Bachelors of Law (B.L/L.L.B), Master of Real Estate Development, Bachelor in General Studies (BGS), Master of Public Health (MPH), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Master of Commerce (M.Com), Bachelor of Education (B.Ed), Master of Pharmacy (M.Pharm), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Master of Divinity, Masters of Architecture (M.Arch), Master of Law (M.L/L.L.M), Doctor of Education, Bachelor of Interdisciplinary Studies, Doctor of Audiology (AuD), Master of Education (M.Ed), Master of Natural Resources (MNR), Bachelor of Commerce (B.Com), Master of Liberal Arts (MLA/ALM), Bachelor in Hotel Management (B.H.M), Doctor of Jurisprudence, Bachelor of Architecture (B.Arch), Master of Music (MM/MMus), Bachelor Of Pharmacy (B.Pharm), Master of Social Work (M.S.W), Doctor of Ministry, Master in Landscape Architecture, Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Doctor of Optometry, Masters in Communications Disorders (MCD), Master of Fine Arts (MFA), Bachelor of Music Education (B.M.E.), Doctor of Psychology (Psy. D./D. Psych.), Doctor of Pharmacy (PharmD), Master of Professional Accountancy (MPA), Bachelor of Social Work (B.S.W), MBBS, Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master of Tax Accounting, Master of Health Administration (MHA), Master of Library Science, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Doctor of Science (DSc/ScD), Master of Technical & Professional Communication, Bachelor of Health Science, Bachelor of Liberal Arts (BLA/ALB), Doctor of Veterinary Medicine (DVM), Bachelor of Music, Master of Health Science (MHSc)
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About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.