Desktop Engineer

Qualification: BE/B.Tech Computer/IT

Experience: 1 to 3 years

Roles & Responsibilities:

• Experience troubleshooting Windows operating systems.
• Experience supporting laptops, desktops, monitors, printers, and peripherals.
• Experience resolving software, hardware, and basic network issues.
• Practical experience with Active Directory, user account management, and MFA.
• Experience using ITSM ticketing tools such as ServiceNow & Jira
• Experience with remote support tools (SCCM remote assistant, Remote Desktop, etc.).

Additional Skills:

• Advanced knowledge of Windows Desktop Operating Systems
• Thorough understanding of networking concepts like DNS, DHCP, Active Directory & VLAN
• Good to have knowledge of IT project management
• Good Communication skills