Desktop Engineer L2

Job Responsibility:

• 2-4 Years experience in troubleshooting in desktops, laptops, and printers, local networking devices and Installing new software and update each of them.
• Configure and install localnetwork printers also coordinate with vendors if required.
• Configuration and deployment of new desktop and laptop systems.
• Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance with SLA.
• Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
• To support daily technical support activities for desktop, data, and server management.
• Customize desktop applications to meet user needs.
• Follow up with clients to ensure their systems are functional.
• Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution.
• Installation, configuration and troubleshooting of Operating system, all types of applications, drivers, and necessary updates.
• Addressing user tickets regarding hardware, software, and Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA