Title: Desktop Engineer L1/ L2
Location: Dubai, UAE
Worksite: Fully Onsite in the UAE
Joining: Immediate (30 Days)
Experience: 3-5+ Years
Included: Visa Sponsorship and flight
Excluded: Stay, food, Office Commute
Duration: 6 months
Role Overview
We are looking for a Desktop Engineer to provide onsite enduser support and ensure smooth daytoday IT operations. The role involves supporting desktops, laptops, operating systems, and workplace IT tools while maintaining high service quality and user satisfaction.
Key Responsibilities
- Provide L2 desktop support for end users (onsite)
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Support Windows OS, standard enterprise applications, and Office tools
- Handle hardware and software issues, system errors, and performance problems
- Perform OS installations, upgrades, and patching
- User account support (password resets, access issues, basic AD tasks)
- Manage IT assets, inventory, and device lifecycle
- Coordinate with network, security, and server teams when required
- Document issues, solutions, and procedures
- Follow ITIL processes for incident, request, and change management
- Support VIP users and business-critical systems when required
Required Skills
- Strong knowledge of Windows OS (Windows 10/11)
- Desktop & laptop hardware troubleshooting
- MS Office / Microsoft 365 support
- Basic Active Directory (user accounts, group policies)
- Printer and peripheral support
- Remote support tools
- Good understanding of IT support processes
Good to Have Skills
- Experience with Intune, SCCM, or endpoint management tools
- Basic networking knowledge (LAN, VPN, WiFi)
- Endpoint security awareness
- ITIL certification (preferred, not mandatory)
Experience & Education
- Experience: 35 years in Desktop / IT Support role
- Education: Diploma / Bachelor's degree in IT, Computer Science, or related field
Key Competencies
- Strong troubleshooting and problemsolving skills
- Excellent communication and customer service attitude
- Ability to work independently in an onsite environment
- Attention to detail and documentation
- Ability to handle multiple issues simultaneously
Why Join This Role
- Handson onsite role with direct business impact
- Opportunity to work in an enterprise IT environment
- Exposure to modern workplace tools and technologies
