Desktop Engineer L1

Iron Systems Inc.

Fresher

Bengaluru, India

Early Applicant

Posted 8 hours ago

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Job Description

Main Duties And Responsibilities

Install, upgrade, support, and troubleshoot Windows, Mac and any other authorized desktop software/applications.
Install, upgrade, support, and troubleshoot. Eligible Recipient Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
Perform general preventative maintenance tasks on devices and software
To follow and execute instructions provided by Subject Matter Experts
Provide onsite hand and eye support (Smart hand Support) to the customer/OEM SME's towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
MSI standard software installations/troubleshooting, driver updates, PC tuning activities, reimaging, security, encryption (BitLocker), antivirus.
Application installation, support, user assistance (MSI standards such as Google suite, okta, vpn, dialpad, Adobe, Microsoft, iprocurement)
To assist users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible within SLAs; escalating incidents to other support teams where necessary
To accurately record, update, and document requests using the IT service desk system
To maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
To be a highly motivated team player with the skills and ability to manage changing priorities
To create, maintain, and publish relevant support documentation in order to assist all Eligible Recipients with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
Be willing to attend training as necessary to keep up-to-date with the latest technology and internal system processes
To attend training courses as identified and agreed for appropriate development
To contribute towards reporting as per customer requirement
Any other tasks as assigned and within the skillset of the person