Company - OneUp Networks
Role - Desktop & Cloud Support Specialist
Salary - Upto 6 LPA
Experience - 0.5 to 2/3/4 Years
Shift 1 - North American, 10.30 PM to 8 AM (4 Openings)
Shift 2 - Australian, 3.30 AM to 1 PM (4 Openings)
Location - Remote
Qualifying Criteia - Free Talker with USA Audience, Understands Client Support, Understands Windows Server OS (2019/22), RDP etc
Company Description
OneUp Networks is a trusted provider of comprehensive networking solutions, managed services, and cloud-based offerings. Specializing in Managed Service Provider (MSP) offerings, Cloud Services, Infrastructure-as-a-Service (IaaS), and Application Hosting, we empower businesses with secure and efficient infrastructure to drive digital transformation and enhance productivity.
Role Description
We are looking for a skilled Desktop Support Engineer who is looking to learn to become Windows Server & Hosting Support Engineer to join our local and cloud-hosting operations team. The ideal candidate will manage, support, and troubleshoot Windows based apps, Windows-based environments used for QuickBooks (QB) hosting, TR hosting, and other application hosting workloads. You will work directly with clients, resolve technical issues, maintain server health, and ensure a secure, stable, and high-performance hosting environment.
Key Responsibilities
Local Support
- Provide L1/L2 support for desktops, laptops, printers, and peripherals using tools like Zoho Desk, Connectwise etc.
- Install, configure, and troubleshoot Windows/macOS environments, including tools like Microsoft Windows, macOS, and Microsoft Office.
- Manage users, groups, and permissions via Active Directory and Microsoft Entra ID.
- Provide remote troubleshooting using tools like TeamViewer, AnyDesk, or Microsoft Intune.
- Diagnose hardware issues and basic network problems (LAN/Wi-Fi, VPN) using tools like Cisco AnyConnect and standard diagnostic utilities.
- Ensure endpoint security, antivirus updates, and patching using tools like Microsoft Defender, SCCM, or WSUS.
Windows Server & Infrastructure
- Manage, maintain, and troubleshoot Windows Server (2016/2019/2022) environments.
- Configure and support Active Directory, DNS, DHCP, Group Policies, and user/session management.
- Administer and optimize Remote Desktop Services (RDS) multi-user environments.
- Perform server hardening, updates, and ongoing system performance monitoring.
- Manage file permissions, shares, profiles, and storage allocations.
Hosting Support (QB/TR/Application Hosting)
- Provide application hosting support for QuickBooks Desktop and Thomson Reuters software in a multi-tenant environment.
- Install, configure, update, and troubleshoot hosted applications.
- Handle user access issues, session problems, printing issues, mapping drives, and performance complaints.
- Coordinate with application vendors when needed for escalated issues.
Client Support
- Serve as a primary technical contact for hosting clients (L1/L2).
- Troubleshoot remote user connectivity issues including RDP/SSL/VPN.
- Provide timely and professional communication across email, tickets, and calls.
- Assist with user onboarding, environment setup, and migration tasks.
Cloud Hosting & Operations
- Monitor system health, uptime, CPU/RAM usage, and resource allocation.
- Assist in provisioning new servers, scaling resources, and maintaining high availability.
- Participate in backup verification, disaster recovery testing, and security compliance routines.
- Document environment changes, SOPs, and troubleshooting guides.
Benefits
- Remote First Job
- Learn from Industry best and grow your career in Cloud and Windows Server Environment
- Talk to US Business Owners and Managers and upskill your business acumen.
- Competitive salary commensurate with experience post internship.
- Work with latest tools and technologies related to Windows Server, VDI, Cybersecurity, Backups, Network/Server Monitoring.
- Flexible work environment with opportunities for professional development and growth.
- Laptop Support, Internet Reimbursements after initial Reimbursement period.
