We are looking for a skilled Desktop & Application Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth functioning of desktop systems, applications, and IT infrastructure across the organization.
Key Responsibilities:
- Install, configure, and troubleshoot desktop/laptop systems (Windows 10 & Windows 11)
- Manage and support Microsoft Office Suite and Outlook client configuration
- Perform OS installation, formatting, upgrades, and patch management
- Handle IP configuration, network connectivity issues, and basic LAN troubleshooting
- Diagnose and resolve hardware issues for desktops/workstations (HP, Dell, etc.)
- Work with Windows Registry, system settings, and performance tuning
- Provide support for application-related issues and software installations
- Perform data backup and recovery activities
- Maintain IT asset inventory and documentation
- Manage and support around 500+ client machines in an enterprise environment
- Provide remote and on-site technical support to end-users
- Ensure timely resolution of tickets as per SLA
- Coordinate with vendors for hardware/service-related issues
Required Skills:
- Strong knowledge of Windows OS (10 & 11)
- Hands-on experience with Microsoft Office & Outlook configuration
- Basic networking knowledge (IP addressing, DNS, DHCP)
- Experience with hardware troubleshooting (HP/Dell desktops & workstations)
- Knowledge of OS deployment, imaging tools, and patch management
- Familiarity with ticketing tools (ServiceNow, Jira, etc.)
- Understanding of Active Directory (user management, group policies)
- Basic knowledge of antivirus and endpoint security tools
Preferred Skills:
- Experience with remote support tools (AnyDesk, TeamViewer, etc.)
- Knowledge of Office 365 / Microsoft 365 administration
- Exposure to backup solutions and data recovery tools
- Understanding of ITIL processes
- Scripting knowledge (PowerShell basics) is a plus
Soft Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving ability
- Ability to handle multiple users and prioritize tasks
- Client-handling experience in corporate environments
Additional Requirements:
- Proven experience managing large-scale environments (500+ systems)
- Ability to work independently and in a team
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