Deskstop Support Intern

Job Description – Desktop Support Engineer Intern

Company: DGN Infosolution Pvt. Ltd.

Location: Gurugram

Position: Desktop Support Engineer Intern

Internship Duration: 6 Months

Stipend: 10,000 – 12,000 per month

Employment Type: Full-Time Internship

About the Role

DGN Infosolution Pvt. Ltd. is looking for a Desktop Support Engineer Intern to assist with day-to-day IT support and ensure the smooth functioning of computers, software, networks and other office IT systems.

This role is suitable for a fresher or candidate looking to build practical experience in IT support, troubleshooting and desktop infrastructure.

Key Responsibilities

• Provide basic technical support to employees for desktop, laptop and software-related issues.
• Install, configure and troubleshoot Windows systems, applications and peripherals.
• Assist with troubleshooting printers, scanners and other IT devices.
• Support basic LAN, Wi-Fi and network connectivity issues.
• Assist in hardware installation, maintenance and troubleshooting.
• Set up computers and IT equipment for new employees.
• Maintain records of IT assets, devices and accessories.
• Assist with software installation, updates and system maintenance.
• Coordinate with senior IT team members and vendors for technical issues.
• Maintain basic IT documentation and support records.
• Provide technical assistance during meetings and office events.
• Follow company IT security and data protection practices.
• Escalate complex technical issues to the senior IT team.

Required Skills

• Basic knowledge of Windows operating systems.
• Understanding of computer hardware and peripherals.
• Basic knowledge of networking concepts such as LAN, Wi-Fi and TCP/IP.
• Familiarity with Microsoft Office / Microsoft 365.
• Good troubleshooting and problem-solving skills.
• Good communication skills.
• Willingness to learn and work in a team.
• Ability to handle basic technical issues patiently and professionally.