Design Solution Specialist

Job Description

Key Responsibilities:

• Respond to customer after-sales inquiries and issues via phone with a high degree of expertise and professionalism.

• Make real-time changes in the processed design as per customer requirements on call.

• Fulfill the customer requirements related to design over the call for their orders placed on the site.

• Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns.

• Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction.

• Ensure superior customer experience through outstanding communication and advanced problem-solving skills.

• Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support.

Requirements:

• Knowledge of Adobe Photoshop and Illustrator.

• Fluent in verbal and written English communication.

• Ready to work in rotational shifts.

Contact:[Confidential Information] or 9974683668