The Role at a Glance
We are a global technology company and we are seeking a Design Operations Specialist to join our Global Team. This is a high-impact position for a design-forward professional who thrives on technical precision, rapid problem-solving, and independent execution in a high-stakes production environment.
You will serve as the final guardian of the customer's aesthetic vision, transforming complex, personalized concepts into flawless, production-ready assets. We are looking for a candidate with the professional maturity to manage their own workflow, the technical acumen to troubleshoot intricate design files, and the polish to communicate effectively with international stakeholders.
Core Responsibilities
- Design Consultation & Execution: Lead the end-to-end process of finalizing premium, customizable design products. Ensure visual intent is balanced with technical feasibility and brand standards.
- Technical Pre-Press Mastery: Perform rigorous pre-flight checks to ensure every file meets professional print standards including CMYK color profiles, resolution requirements, bleed margins, and font embedding.
- Stakeholder Communication: Manage professional correspondence with clarity and empathy, articulating technical design limitations to customers with authority and poise.
- Operational Excellence: Master proprietary tools and AI-integrated workflows to meet performance KPIs (CSAT and Quality Scores) while maintaining high productivity.
- Cross-Functional Support: Provide expert insights to the broader CX team and assist with multi-channel support (chat/email) as business needs evolve.
Professional Requirements
- Technical Proficiency: Professional-level command of Adobe Creative Suite (Illustrator, InDesign, and Photoshop), specifically regarding vector paths and layer management.
- Print Production Knowledge: Solid understanding of typography (kerning, leading) and various printing methods (digital, letterpress, foil).
- Experience: 3+ years in a customer-facing, design-centric role. Experience with enterprise CRM platforms (e.g., Zendesk, Salesforce) is preferred.
- Communication: Exceptional English communication skills, with the ability to translate technical design concepts for non-designers.
Professional Attributes We Value
- Extreme Attention to Detail: A commitment to perfection for high-value, personalized consumer products.
- Agility: The ability to pivot between creative design and technical troubleshooting without losing momentum.
- Analytical Mindset: Comfortable working alongside automated workflows to drive efficiency while maintaining a premium white-glove experience.
