Job Description

Job Summary

The Delivery Excellence Partner drives a data-driven culture across HRO operations by leveraging quality methodologies, analytics, and continuous improvement frameworks. The role ensures best-in-class client satisfaction by deploying excellent delivery initiatives, quality management systems, and transformation programs. It plays a critical role in enabling operational efficiency, innovation, and sustainable value creation across client accounts.

Key Responsibilities

Conduct thought leadership workshops and define continuous improvement roadmaps for client accounts
Lead and mentor Lean Six Sigma projects to deliver measurable business value and productivity gains
Deploy and sustain Quality Management Systems (iQMS), including ISO and CMMI practices
Drive innovation, automation, and digital transformation initiatives across operations
Build organizational capabilities in Lean Six Sigma, data analytics, and quality tools
Establish proactive risk identification through No Surprise frameworks and mitigation plans
Engage with clients and internal stakeholders to drive adoption of delivery excellence initiatives
Champion a culture of continuous improvement, operational excellence, and compliance

Required Qualifications

MBA (Finance), M.Com, CA/ICWA, or Engineering degree.

Lean Six Sigma Black Belt certification must (from reputed institutes like ISI, ASQ, Benchmark 6Sigma, BCG)

Additional certifications such as PMP, Agile, QMS, or Digital Transformation are preferred.

Experience Requirements

10+ years of overall experience with strong expertise in business transformation, process improvement, and delivering measurable business value. Minimum 4 years in Lean Six Sigma or Transformation roles within HRO, FAO, or SCM domains. Exposure to service industry exposure is must

Shift: Willing to work in all shifts (currently evening shift) and willing to travel to any location as per client/organization requirements

Key Skills & Competencies

Strong analytical and data-driven problem-solving skills
Excellent communication and presentation abilities
Stakeholder and client management expertise
Program and project management capabilities
Influencing and negotiation skills
Ability to challenge status quo and drive innovation
High attention to detail and quality orientation
Self-driven and goal-oriented mindset

Tools & Systems

Lean Six Sigma tools, Quality Management Systems (ISO, CMMI), Data Analytics tools (Excel, Power BI), Automation tools (RPA), AI/ML platforms (preferred).

Stakeholder Interaction

Clients, senior leadership, operations teams, transformation teams, and cross-functional stakeholders.

Success Metrics / KPIs