Deputy Manager- Zonal Product Trainer (L&D)

The Deputy Manager - L&D will be responsible for the end-to-end employee development lifecycle within the South Zone. You will ensure seamless onboarding, drive long-term learning journeys, and partner with business leaders to enhance the sales and technical capabilities of our internal teams and external channel partners.

Key Responsibilities:

1. Onboarding & Induction Excellence

• Execute a 30-day blended induction program for all new hires, incorporating:
• E-learning modules via the Learning Management System (LMS).
• Instructor-Led Training (ILT) sessions.
• Coordinating factory visits to ensure product knowledge and brand immersion.
• Monitor and drive the 3-month and 6-month learning journeys, ensuring employees meet milestones and competency benchmarks.

2. Performance-Linked Training (Sales & Functional)

• Consult with Sales and Functional Leaders to identify skill gaps.
• Design and deliver ad-hoc training sessions focused on Sales Excellence, including:
• Pitching and Negotiation skills.
• Objection handling and Client follow-up strategies.
• Analyze LMS data to ensure 100% completion rates for mandatory functional training.

3. Strategic Planning & Channel Partner Training

• Publish and manage the Quarterly, Half-Yearly, and Yearly Training Calendars for the Central Zone.
• Organize Open Learning Events (Online & Offline) for the wider ecosystem, including dealer staff, service technicians, and in-shop promoters.

4. Stakeholder Coordination & Corporate Alignment

• Act as the bridge between the Head Office (HO) L&D team and local operations.
• Collaborate with external learning consultants to execute corporate skill development initiatives locally.

5. Assessment & Analytics

• Design effective quizzes, questionnaires, and feedback mechanisms to measure training effectiveness.
• Maintain and present training data using MS Excel to report on KPIs, attendance, and ROI of learning programs.

1. Other duties as assigned.

Knowledge & Skillsets:

• Communication: Exceptional verbal and written communication skills with a positive, professional body language.
• Technical: Advanced skills in MS Excel (data visualization) and experience managing an LMS.
• Instructional Delivery: Proven ability to engage diverse audiences, from corporate staff to field technicians.
• Interpersonal: Strong interpersonal and relationship-building skills.
• Organizational: Highly organized and detail oriented. Ability to manage multiple training timelines and regional logistics simultaneously.
• Problem-solving: Ability to identify and resolve problems effectively.
• Learning Agility: A strong desire to learn and adapt to new technologies and methodologies.

Key Competencies

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with SAP SuccessFactors or similar LMS is preferred.
• Experience with graphic design tools (Canva, PowerPoint, etc.) is preferred.

Qualifications and Experience

• Education: Master's degree (Preferred). Bachelor's degree with the above skillsets may also apply.
• Experience: 10-12 years of relevant experience in Training
• Skills:
• Experience in Designing, developing, and implementing tailored training programs – technical and behavioural.
• Proficiency in creating instructional materials and conducting needs assessments.
• Experience in designing and managing LMS platforms
• Strong presentation skills. Excellent communication, organization, and leadership abilities.
• Adaptability, problem-solving, and change management skills.
• Excellent leadership and people management skills.
• Strategic thinking and problem-solving skills
• Project management and organizational skills