We are hiring for Deputy Manager (Operations) who will lead and oversee the end-to-end operations of the corporate travel division, ensuring seamless service delivery to corporate clients, optimizing operational efficiency, managing travel consultants and team leads, and maintaining high standards of client satisfaction. This role requires strong leadership, in-depth knowledge of corporate travel processes, supplier management, and operational excellence.
Responsibilities
- Oversee daily operations for corporate travel bookings (domestic & international air, hotel, car, visa, etc.).
- Ensure adherence to client travel policies, SLAs, and service quality standards.
- Streamline workflows to enhance efficiency and reduce turnaround times.
- Lead, mentor, and motivate a team of travel consultants, team leaders, and operations executives.
- Conduct regular training and skill development sessions to enhance productivity and customer service.
- Set performance goals and monitor KPIs such as turnaround time, accuracy, client satisfaction, and cost efficiency.
- Identify opportunities for automation, cost savings, and process improvement.
- Ensure compliance with company policies, industry regulations, and data security standards.
- Implement and monitor SOPs across all operational functions.
- Act as a key operational contact for major corporate accounts.
- Collaborate with account managers to ensure consistent service delivery and client retention.
- Handle client escalations and implement corrective measures where necessary.
Qualifications
- Bachelor's degree or related field.
- 5-7 years of experience in corporate travel operations, with at least 2 years in a managerial or Assistant Manager role.
- Strong knowledge of GDS systems (Amadeus, Sabre, etc.) and online booking tools (OBTs).
- Familiarity with corporate travel policies, visa documentation, and travel compliance requirements.
- Proven experience in managing large teams and multiple corporate clients.
- Strong command on MS office (Excel , PowerPoint, etc ..)
