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Key Responsibilities:
• Quality Assurance Management
o Develop and implement a comprehensive quality assurance program for aligned Process / LOBs services
o Establish communicate and monitor quality standards performance metrics and key performance indicators KPIs
o Conduct regular quality audits and evaluations of processes transactions and customer interactions
• Team Leadership
o Lead mentor and motivate a team of quality assurance professionals
o Provide coaching and training to ensure consistent and high quality performance
o Foster a culture of accountability continuous improvement and teamwork within the quality team
• Continuous Improvement
o Identify areas of improvement and work with cross functional teams to implement enhancements
o Proactively address service gaps and implement corrective actions to prevent future issues
o Stay up to date with industry best practices and emerging trends to enhance our services Quality
• Reporting
o Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories
o Analyze data to identify root causes of quality issues and recommend solutions
• Client and Stakeholder Communication
o Collaborate with clients to understand their quality expectations and feedback
o Act as a liaison between clients and internal teams to address quality concerns and implement improvements
• Compliance and Standards
o Ensure compliance with industry regulations and quality standards
o Keep abreast of changes in regulations and standards to maintain compliance
Qualifications & Work Experience:
o Any Graduate
o Familiarity with SNL industry principles
o Strong understanding on Kaizen Projects, VSM, NVAs indemnifications Process flow mapping, Process simplifications, Continuous Improvement
o Candidate should have experience in Shipping & Logistic data / process / QUALITY standards understanding
o Strong knowledge of quality assurance methodologies and tool
o Excellent leadership interpersonal and communication skills
o Analytical and problem solving skills with the ability to interpret data and make data driven decisions
o Certification in quality management e.g. Six Sigma Green Belt Trained & Certified
o Must be from International Customer Handling experience (USA domain), will be preferred experiencing NVOCC client / customer handling
o Must be worked on Poka-Yoke Method, mistake-proofing or error prevention methodology
o Minimum 1 Year Experience as Assistant Manager Quality / Quality Supervisor Level / Overall 5 Years in Quality Domain
Job ID: 148379503
Skills:
Process simplifications, Poka-Yoke Method, Quality assurance methodologies, Continuous Improvement, Kaizen Projects, Six Sigma Green Belt, Process flow mapping
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