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BAJAJ FINSERV HEALTH

Deputy Manager - Operations and Service

2-4 Years
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Job Description

Location Name: Pune Corporate Office - Mantri

Job Purpose

Plan and lead management of project lifecycle for changes in processes and systems owing to scope for Charge maintenance, process improvements, new product introductions and regulatory changes; Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals & system. Additionally control & timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals & Systems

Duties And Responsibilities

Propose and plan for operational audits in business units.

  •  Execute operations audit and assess company operations, process, financial, compliance and other associated risks.
  •  Identify opportunities for improving business processes, based on audit outcomes, to minimize risks.
  •  Prepare and present quality reports of audit findings and recommendations to the Manager and customers.
  •  Coordinate with clients to identify areas of risk within clients businesses.
  •  Develop strategic initiatives to maintain and improve the audit function.
  •  Provide professional advice to other auditors.
  •  Identify key risk and control indicators for assigned audit areas.
  •  Identify operational risks and make recommendations to manage risks.
  •  Maintain documentation for risk assessment and management processes.
  •  Perform audit-related investigation as directed by Manager.
  •  Evaluate and revise internal controls and operational and management policies/procedures.
  •  Ensure past audit recommendations are implemented in the current audit process.
  •  Assist management in developing an annual audit plan.
  •  Ensure compliance with government laws and company regulations.

Key Decisions / Dimensions


Recommendations on the improvements of Charges maintenance processes

Decision on communication of relevant charges to customers through different collaterals

Major Challenges

Sampling methodology & framework

Engagement with multiple stakeholders to drive processes

Required Qualifications And Experience

  •  Qualifications
  •  Post- Graduation
  •  Work Experience
  •  Minimum 2 years of experience in financial industry
  •  Strong lending domain and process understanding
  •  Strong stakeholder management skills
  •  Understanding of lending systems (LMS, CRM, Salesforce , Montran, PLF etc. basis the role)

More Info

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About Company

Job ID: 146979221

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