About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
- Responsible for mail room management including highly sensitive & Important Documents, Letters, Letter Heads, Cheques, DD, other instruments, Vault etc.
- Handling of highly secured Area covering complete Inward & Outward Applications, RTOed cards & Other important physical communications.
- Key Person responsible to manage the shredding of RTOed letters, Statements & other important physical communications
- Coordination & interact with five large delivery partners & MOU
- Manage workforce of 20 NFTE on activities related to mailroom
Role Accountability
- Mailroom Management - Inward & Out ward
- Managing Inward application from Pan India location to the processing hubs per month.
- Managing outward of letters, NOC etc. from Courier and Post to customers.
- Ensure Timely closure of Correspondence letters processing.
- Managing Premium card Aurum gift / kit delivery
- Ensuring priority deliveries handed over to courier with booking in TDD.
- Handling volume of credit card deliveries through Speed Post
- Managing Postal RTO for cards and getting the same delivered to DZ card vault timely.
- Handling delivery of BT, Encash & reversal cheques via courier and reporting, Complete vault management in safer environment.
- Vendor Management
- Ensure all metrics are reported by the agencies on timely manner and are below the threshold
- Monthly operating rhythm for the performance and SLA monitoring
- Ensure all Purchase Order Closures on time.
- Reconciliation and timely payment of bills received from the Agency and Vendors
- Ensure Smooth onboarding of new vendor agencies as per defined Agreement.
- Liaise with Legal, Finance and Human resources for smooth processing of Company Documents
- Ensure Chargeback Related NOC deliveries in the given TAT.
- Ensure Secured delivery of collection settlement cheques to the relevant SPOCs
- Ensure timely reporting of pending consignments to respective stake holders
- Shredding & Destruction of Documents
- Need to have a recon on a daily basis on the Inward for Shredding & status of shredding & intimate all involved stake holders
- Ensure the RTO documents are stored & maintained in a secured environment
- Monitoring & involving in shredding of RTO -Statements, Documents, Letters, Envelopes etc.
- Management of AURUM Invitations
- End to end tracking of AURUM invitations kits from inward to Outward
- Track delivery & RTO reason for AURUM kits on a daily basis to marketing as an update.
- AURUM RTO curing needs to be followed basis the Marketing approved script & need to publish dashboards
- People
- Managing Outsourced team of 25+ resources
- Lead engagement activities and encourage team to actively participate in engagement activities
- Ensure connect with the team through regular communication, monthly reviews and engagement
- Focusing on customer pitch adherence
- Adherence of TRAI and other regulators authorities guidelines for complete compliance
Measures of Success
- Liaising with courier partners for inward and outward cards and statement dispatches
- Ensure timely dispatch of Letters received from internal stakeholders
- Liaise with sales team for application dispatch related queries.
- Liaise with Legal, Finance and Human resources for smooth processing of Company Documents.
- Lead engagement activities and encourage team to actively participate in engagement activities
- Ensure connect with the team through regular communication, monthly reviews and engagement
- Sharing online feedback with the team & coaching them as well.
- Ensure Timely and smooth processing, payment of reconciliation of bills. Drive new technology deployment i.e. Time to delivery, reduction of card returns, Mailroom Management.
- Ensure timely reporting of the application TAT by the courier agency(Metro and Non-Metro location) on daily basis along with day wise delivery ageing TAT to respective FPR.
- Ensure timely sharing of AWB numbers for card dispatch every month.
Technical Skills / Experience / Certifications
Mailroom Management & Dispatch Management
Competencies critical to the role
- Analytical Ability
- People Management
- Strong Detail orientation
- Relationship Management
- Aptitude to respond to challenging and ambiguous environment
- Ability to synergies capabilities across functions to achieve common goals
- Interpersonal skills
Qualification
Post Graduate/Graduate in any discipline
Preferred Industry
BFSI
