Deputy Manager

Hiring: Deputy Manager – E-commerce & BPO Operations

We are looking for an experienced Deputy Manager to lead and manage BPO operations within the E-commerce domain.

Key Responsibilities

* Manage day-to-day BPO operations for E-commerce customer/seller support

* Lead and manage customer support and seller support teams

* Handle voice, chat & ticket/logging processes

* Manage seller onboarding and support operations

* Drive operational KPIs, SLAs, productivity and quality metrics

* Handle escalations and ensure timely resolution of customer/seller issues

* Monitor team performance and implement process improvements

* Coordinate with internal stakeholders and E-commerce teams

* Prepare and analyze operational MIS and performance reports

* Ensure adherence to SOPs, quality standards and client requirements

Required Experience & Skills

* 5+ years of overall experience

* Minimum 3 years of BPO experience

* Strong experience in E-commerce domain

* Experience in Customer Support / Seller Support

* Hands-on experience with Voice, Chat & Ticket/Case Logging

* Experience in Seller Onboarding / Seller Operations

* Strong understanding of E-commerce processes and workflows

* Team handling and people management experience

* Strong communication, problem-solving and stakeholder-management skills

* Experience managing operational KPIs, SLAs and quality metrics

Position

Designation: Deputy Manager

Experience: 5+ Years

Industry: BPO / E-commerce

Function: Operations / Customer & Seller Support

Employment: Full-time

Interested candidates can share their updated CV to [Confidential Information]/comment below.

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