Your Benefits
Events
Events
Flexible Working Hours
Flexible Work Timings
Timely Payments
Timely Payments
Continuous Training
Sharpen your skills and advance your expertise with our professional development programs.
Great Team
It's truly the people that make the difference — and with us you'll join the best team around.
Flat Hierarchies
Get straight through to the decision-makers with our streamlined organizational structure.
Job Description
What you can expect
Roles & Responsibilities:
Key Account Management
- Serve as the primary point of contact for major FTL clients across verticals like Chemicals, Agro Chemical, Automotive, Solar, Pharma, and Industrial Goods.
- Ensure high service levels, timely execution, and quick resolution of client concerns or escalations.
- Conduct regular business reviews with clients and suggest operational or service improvements.
Account Growth & Retention
- Identify growth opportunities within existing accounts (cross-sell and up-sell) & work closely with different BU's (ILS approach).
- Drive account profitability through strategic engagement and effective contract management.
- Monitor credit performance and ensure timely collections in coordination with finance.
Operations & Execution Coordination
- Work closely with dispatch, fleet, and control tower teams to ensure committed service delivery (transit time, TAT, POD compliance, etc.).
- Track shipments and proactively manage exceptions or disruptions in coordination with operations teams.
Performance Analysis & Reporting
- Track key KPIs for each account: OTIF (on-time in full), damages, transit delays, vehicle placement, and route optimization.
- Provide regular MIS/reports to clients and internal leadership on service levels and account performance.
Client Onboarding & Implementation
- Manage onboarding of new clients including SOP design, route planning, lane pricing, and operational handshakes.
- Support commercial negotiations during contract renewals or rate discussions.
What you bring
Experience: 7+ years in Road Freight with strong experience managing key FTL clients.
Domain Knowledge:
- Deep understanding of the Indian FTL ecosystem (market rates, lanes, seasonal demand)
- Exposure to contractual transportation and fleet planning
- Familiarity with GPS tracking systems, control towers, and route optimization tools
Skills:
- Strong client handling and negotiation skills
- Analytical with data-driven decision-making abilities
- Proficiency in MS Excel, PowerPoint, and CRM tools
- Excellent verbal and written communication
Travel: Willingness to travel as required for client meetings, site visits, and reviews.
