Lead L2/L3 support activities for SAP Success Factors modules such as Employee Central, Onboarding
Analyse, troubleshoot, and resolve complex system issues, defects, and integration failures.
Manage incident, problem, and change requests in line with SLAs and ITSM processes.
Coordinate with IT support for product issues and escalation management.
Ensure system availability, performance, and data integrity. Enhancements & Continuous Improvement
Evaluate enhancement requests and provide functional impact analysis.
Design and implement configuration changes, minor enhancements, and fixes. Support quarterly SAP Success Factors release management, including impact assessment, regression testing, and stakeholder communication.
Identify opportunities for process optimization and automation within Success Factors.
Stakeholder & Client Management
Act as a key functional contact for HR, IT, and business stakeholders.
Conduct regular service reviews and communicate support metrics and system updates.
Advise stakeholders on best practices, system capabilities, and compliance requirements. Required Skills & Competencies Functional & Technical Skills
Strong hands-on experience supporting SAP Success Factors (Employee central and Onboarding)
Expertise in Employee Central support is highly preferred.
Knowledge of Success Factors integrations
Experience with data corrections, imports/exports, and reporting tools. Professional & Leadership Skills
Strong problem-solving and analytical abilities.
Excellent communication and stakeholder management skills.
Ability to manage priorities in a high-volume support environment.
Experience mentoring and guiding support analysts and consultants.
