Responsibilities
Job Responsibilities:
- Overall responsibility for floor-level guest service management within promoter's office.
- Ensuring readiness of Cabin, dining areas, guest ante rooms, meeting rooms and rest of the promoter's area
- Supervising support staff and ensuring best service standards.
- Delivering high-touch hospitality services to Promoters and VVIPs, including personalized butler-style assistance to ensure their comfort and satisfaction.
Guest Service & Protocol
- Deliver highly personalized butler service to the promoters and guests.
- Anticipate guest needs and provide proactive, discreet service.
- Manage arrival, seating, dining, and departures in line with VVIP protocol.
- Maintain guest preference records for personalized service.
Floor & Operations Management
- Supervise daily readiness of all hospitality zones.
- Ensure ambience (flowers, lighting, music, air-conditioning) is as per protocol.
- Coordinate with housekeeping, engineering, and kitchen for seamless execution.
- Monitor service sequence, ensuring flawless timing and etiquette.
Food & Beverage
- Assist chefs in menu execution for VVIP meals.
- Supervise table setups, presentations, and service style.
- Ensure pantry hygiene and inventory management.
- Oversee service flows during luncheons, high teas, and formal dinners.
- Take care of healthy meal plans coordinate with nutritionist / consultant
Team Management
- Supervise service staff on the floor.
- Conduct pre-shift briefings and grooming checks.
- Train service staff in VVIP service and protocol.
Administrative & Reporting
- Maintain guest logs, checklists, and daily readiness reports.
- Coordinate with vendors (flowers, dcor, special F&B).
- Support hospitality requirements and billing documentation.
- Submit daily/weekly floor operations reports
Qualifications
Language Proficiency:
Mandatory: Fluency in English and Hindi (spoken and written)
Preferred: Working knowledge of Gujarati for smoother communication with stakeholders and guests
Qualification
Graduate in Hotel management (preferably from IHM)
Experience
list of 4 items
- 1012 years of progressive experience in the hospitality industry, with a strong preference for exposure to luxury or five-star establishments.
- Proven expertise in overseeing hotel, banquet, and restaurant operations, with a particular focus on food and beverage service excellence.
- Demonstrated success in leading high-performing teams and delivering exceptional guest experiences across diverse service formats.
- Deep culinary knowledge and a refined palate, with hands-on experience in menu development, curation, and innovation aligned with current market trends
and guest preferences.
