Deputy Manager

Job Title: Project Manager – Dialer & Contact Centre Solutions

Job Summar

yWe are seeking an experienced Project Manager to lead the implementation & integration of dialer & Contact Centre related projects, ensuring timely delivery & optimization, vendor management and governance of dialer solutions

.The ideal candidate should possess strong project management skills, stakeholder management capabilities, and hands-on experience in contact centre technologies, API integrations, AI-driven automation solutions & optimize connectivity across channels

.Key Roles & Responsibilitie

• Manage end-to-end project lifecycle from requirement gathering to deployment and post-production support
• Prepare project plans, timelines, resource allocation, risk registers, and status reports
• Exhibit good communication skills to coordinate with business, compliance, operations, technology, and vendor teams to ensure successful project delivery
• Monitor project milestones, budgets, deliverables, and quality standards with sound analytical skills
• Drive adoption across sales, operations, compliance, and customer service functions

.Required Qualification

• Any graduate

.Experienc

• Up to 5 years of project management experience

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