About Business
JOB DESCRIPTION
Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
Job Purpose: Executive - F&B is responsible for ensuring exceptional customer service across all Food & Beverage outlets within the airport. This role involves overseeing daily operations, maintaining strict food safety, hygiene standards, managing inventory, ensuring accurate transaction recording through the EPOS system. It also includes lounge operations like menu preparation and hygiene adherence, maintaining a clean and upscale ambiance, and ensuring impeccable food and beverage presentation.
Responsibilities
Key Responsibilities (KRAs):
- Develop and execute F&B strategy aligned with passenger demographics and airport footfall
- Identify and onboard innovative culinary concepts and brands to enhance the airport's dining experience.
- Maximize revenue from F&B outlets through optimal space utilization, pricing strategies, and tenant mix.
- Monitor and analyze sales performance, footfall conversion, and spend per passenger metrics.
- Negotiate commercial terms and lease agreements with F&B operators
- Ensure high standards of service, hygiene, and ambiance across all F&B outlets.
- Implement feedback mechanisms and conduct regular audits to maintain quality.
- Liaise with internal departments and external partners for smooth operations.
- Plan and execute seasonal campaigns, food festivals, and loyalty programs.
- Collaborate with concessionaires and marketing team for cross-promotions.
- Prepare monthly performance reports, forecasts, and dashboards.
- Ensure compliance with FSSAI, airport safety norms, and other statutory requirements.
- Drive penetration through loyalty program and digital invoicing.
- Conduct weekly performance reviews and monthly sales performance reviews with concessionaires.
- Perform inventory checks and provide feedback for improvements.
- Drive budgeted sales, revenue, and KPIs at store level.
Key Stakeholders - Internal
- Lead - F&B
- Airport Operations Team
- F&B Outlet Managers
- F&B Team Members
- Human Resources Department
- Finance Department
- Security Team
- Senior Airport Management
- Legal Department
- Retail Department
Key Stakeholders - External
- Concessionaires
- Food & Beverage Suppliers
- Regulatory Bodies (FSSAI, etc.)
- Logistics & Distribution Companies
- Travel Agencies & Hospitality Groups
- Customers
- Business Partners
- Project Managers of Vendors
Qualifications
Education Qualification & Experience:
- Bachelor's/Master's in Hospitality, Business, or related field.
- 3 5 years of experience in F&B operations, preferably in airports, malls, or hospitality chains
- Strong commercial acumen and stakeholder management skills.
