Job Title: Demand & Supply Planner (AM/DM)
Location: Mumbai
Department: Demand & Supply
Reports To: AGM - Demand & Supply
Key Responsibilities:
- Serve as the primary operational interface with customers, predominantly major market like US, LATAM, Middle East, Africa.
- Manage made-to-order process: receive orders, issue confirmations, track internal planning, production and packaging to meet delivery timelines.
- Coordinate closely with procurement and planning teams to align production schedules as per customer requirements.
- Monitor and track monthly/quarterly forecasts from customers to proactively plan inventory and capacity.
- Manage and track open orders, provide proactive updates to customers, and quickly resolve issues or delays.
- Oversee customer documentation: shipping documents, COAs, COC, MSDS, product images, and ensure timely dispatch.
- Monitor forecast accuracy, service levels; implement corrective actions as needed on-time delivery and backlog.
- Collaborate with cross-functional teams, including PPIC, Regulatory, Purchase, Manufacturing, QA and BD to align smooth supply of products to the market.
Additional Responsibilities:
- Support BD by advising on operational lead times, risks and feasibility.
- Maintain structured dashboards and trackers for internal reporting to senior leadership.
- Engage with customers on periodic calls, S&OP and operational excellence.
- Identify and drive process improvement initiatives to enhance efficiency, reduce lead times and improve cash flow.
Qualifications:
- Bachelor's / master's degree in science, pharmacy or related field.
- 2-4 yrs of relevant experience in commercial operations, supply chain management, customer service or launch management in pharmaceutical formulations (preferably B2B operations).
- Strong project management and cross-functional coordination skills.
- Exposure to regulatory requirements and new product launch processes.
- Effective communication, analytical and problem-solving abilities.
- Proficiency in ERP systems, forecasting tools, advance in excel(VLOOKUP & Pivot Table) and reporting dashboards.
- Excellent communication, negotiation, and stakeholder management skills.
Key Success Indicators:
- On-time launch completion rate (%)
- On-time, in-full (OTIF) order fulfillment (%)
- Forecast accuracy and responsiveness
- Customer satisfaction / service scores
- Strong financial acumen and business development expertise.
