Deputy Manager - Credit and Collection

Key Activities:

Regional Credit Manager/ Indutry Vertical Teams Director/National Credit Controller

• MIS reporting
• Functional reporting
• Accomplishment of Regional & Corporate Goals

Credit Controlling Team

• Allign work activities in line with the credit controlling staff and Key account management teams to enhance Collections.
  

Ket Account Mgt./Operations Team/Indusrt Vertical Teams

• Monitoring Receivables
• Resolution of customer queries on invoicing.
• Follow up of collections in process driven manner.
• Cross departmental co-operation for better customer Support.

Process - Internal

• Weekly/Monthly MIS reporting
• To monitor receivables of large GCS/MNC/key Accounts.
• Review payment patterns of the customers & advice the Regional Credit Manager on possible defaulters.
• Suggest processes that would enhance customers satisfaction & reduce outstanding
• Ensure that the pr ocess of sending reminders for customer's outstanding is in place
• Monitor the credit limits & credit period closely for all the customers & keep the Manager and other work groups informed of the same.
• Initiate the Credit approvals for new customers with support from the Manager.
• Regular visits to customers for following up of outstandings, resolving queries and developing strong business relationships.
• Suggest Corporate on possible defaulter and initiate legal proceedings.
• Ensure the adherence to the credit control policies

Skills / Qualifications

• Communication skills
• Interpersonal skills
• Analytical Skills
• Negotiation skills
• Software skills (Word, Excel, PowerPoint, etc.)

Competencies:

Competency segment Business

Customer Orientation:Is focused on identifying and understanding each customer's need. Expresses and acts on desire to assist customers in an efficient and friendly manner.

Negotiations:Explores interests and alternatives to reach results that gain support and acceptance of all parties, for the best interest of the company. Wins concessions without damaging relationships.

Planning & Organizing:Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

Competency segment Leadership

Teamwork:Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Competency segment Personal

Accountability:Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others trust in own professionalism, integrity, ex pertise and ability to get results.

Communication:Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self Management:Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Expected years of experience:
4 - 6 years relevant Credit Control & Collections experience in atleast a medium sized company in the service industry

Educational Qualifications:
Commerce Graduate
MBA Preferable