Deputy Manager

Job Title: Call Center Manager / Deputy Manager

Location: Chandigarh University

About the Role

Chandigarh University is seeking an experienced and dynamic Call Center Manager / Deputy Manager to oversee and lead call center operations. The ideal candidate will have a strong background in sales-driven environments, performance management, and team leadership. Immediate joiners will be given priority.

Key Responsibilities

• Lead, train, and manage outbound and inbound calling teams.
• Drive sales conversions, revenue generation, and ensure target achievement.
• Monitor operational performance and track key KPIs for continuous improvement.
• Implement strategies to reduce shrinkage and attrition.
• Manage staffing, scheduling, performance reviews, and team motivation.
• Ensure compliance with operational processes and quality standards.
• Coordinate with internal departments to meet organizational goals.

Required Qualifications & Experience

• Minimum 8 years of experience in call center operations, sales, or team leadership roles.
• Proven expertise in team handling, inside sales, and performance improvement.
• Strong experience with outbound & inbound operations.
• Excellent communication skills and a presentable professional demeanor.
• Graduation is mandatory.
• Immediate joiners preferred.

Compensation

• Competitive salary with a decent hike on last drawn CTC for deserving candidates.

How to Apply

Interested candidates can share their resume at:

[Confidential Information]

7814304289

Immediate joiners are strongly encouraged to apply.