Job Description
Role Accountability 1) Lead a team of NFTEs on PSA payroll compromising of UMs, TLs, Tele caller & operations resources
- Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point
- Compliant management of PSA sites as per the Internal Audit guidelines of the organization
- Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor
- Encourage increase of digital enablers example EKYC,VKYC, Perfois platforms for a better customer experience and smooth processing of the application
- Diligent controls in application processing at backend shop to ensure high conversion rates for maximized output
- Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer
- Control early card attrition and keep it under desired levels of the organization
- Fair knowledge to manage tele sales campaigns for high connect rates, maximized churning of data as per company policies
- Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience
- Operate as per COA targets assigned and ensure productivity of team is in line
- Sales processes to be conducted across funnel as per said compliance norms of the organization
Measures of Success(Define the Outcomes expected of the role) 1) Customer Acquistion with required premium penetration as per target assigned
- Ensure NFTE productivity levels are maintained across sales funnel to stay under the cost budgets
Techinical Skills / Experience / Certification (If any) 1) Expertise in MS- office, proficient in MS-Excel
Competencies critical for role with High Proficiency 1) Vendor Management
- Team handling expertise
- Operational Accumen
- Stakeholder Management
- Excellent Communication Skills- Oral & Written
- Dialer Knowledge in case Tele Sales Process
