Deputy Manager

Job Title: Regional Tariff Manager

Reports to: Lead – Global Tariff Management

Location: Mumbai

Scope: Tariff Management & Product Governance Across Selected Countries

Key Contacts

Global Data Team, Business Users, Superusers, Subject Matter Experts (SMEs), IT Group, Third-Party Vendors

Role Objective

The Regional Tariff Manager will play a critical role in governing and optimizing pricing and tariff management processes across selected ECU offices. The primary objective of the role is to develop deep product and process knowledge, ensure strong compliance with global standards, and provide recommendations that enhance overall tariff accuracy, operational efficiency, and customer experience.

The individual will need to understand end-to-end business workflows, country-specific practices, and the functionality of the TOPAZ product and ECU360 platform. The role requires regular interaction with business users, operations, sales teams, and other stakeholders to drive adoption of best practices, ensure data consistency, and improve process governance. Over time, the Regional Tariff Manager will be developed into a subject matter expert capable of training users, defining SOPs, and supporting continuous improvement initiatives.

Key Skills Required

• Strong business knowledge and understanding of NVOCC operations, with special focus on LCL.
• Analytical and problem-solving abilities
• Effective cross-cultural communication
• Customer-service orientation and strong teamwork mindset
• Proficiency in Excel and comfort working with data

Key Responsibilities

• Serve as the key partner for Operations and Sales Managers in local offices on all tariff- and cost-related matters within the Topaz ERP.
• Develop an in-depth understanding of country-specific billing and pricing practices and ensure these are reflected appropriately in global processes and product configuration.
• Act as the subject matter expert for tariff and billing processes on ECU360, providing guidance and clarifications to users.
• Create and maintain SOPs; work closely with data entry teams and vendors to ensure complete and accurate tariff data.
• Review the Routing Guide and ensure countries adhere strictly to routing-related rules, processes, and compliance requirements.
• Provide recommendations to improve tariff workflows, enhance data quality, and streamline user interactions with the system.
• Gather user feedback and collaborate with global teams to help shape product enhancements and standardize processes.

Key Success Criteria

• Strong compliance by business users with established tariff and routing processes
• Accurate, complete, and up-to-date tariff data across internal and external platforms
• Effective implementation and adoption of global data standards and best practices in assigned countries
• Improved user understanding and reduced process deviations through training and SOPs