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Adani Enterprises

Deputy Manager

Adani Enterprises
Ahmedabad, India
8-10 Years
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Job Description

Responsibilities

Operations Management:

  • Manage complete operations of the call center, ensuring smooth functioning and adherence to SLAs.
  • Monitor daily activities and implement process improvements for efficiency.

Team Leadership

  • Lead and manage telecaller teams, including recruitment, training, and performance evaluation.
  • Build a strong pipeline of skilled resources to meet operational demands.

Training & Development

  • Design and deliver training programs for telecallers to enhance communication and conversion skills.

Infrastructure & Technology

  • Ensure proper setup and maintenance of call center infrastructure, including systems and software.
  • Manage hunting numbers and configure inbound and outbound call flows.

Call Dynamics & Strategy

  • Develop strategies for inbound and outbound call management to optimize customer engagement.
  • Monitor call quality and implement corrective actions as needed.

Vendor & External Coordination

  • Coordinate with external agencies and vendors for technology and operational support.

Qualifications

  • Education: Graduate/Postgraduate Operations Management, or related fields.
  • Experience: Minimum 8 years of experience in managing call center operations.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Operations Management
Employment Type:
Full time

About Company

Adani Enterprises

Job ID: 147748645

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Last Updated: 19-05-2026 08:05:59 AM
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