Deputy General Manager

We're Hiring | Deputy General Manager Internal Audit & Governance, Risk & Compliance (GRC)

Experience: 45 years

Industry Preference: Retail

Role highlights:

• Lead store & process audits
• Strengthen risk & internal controls
• Use data analytics (Excel, Power BI, SQL)
• Manage a team of 810

Role Summary

Candidate will support the Governance, Risk, and Compliance framework of the organization with a strong focus on internal controls, internal audits, process reviews, and risk monitoring. The role requires prior experience in retail operations, handling a mid-sized team, and strong analytical skills including data analytics for insights generation.

Key Responsibilities

1. Support GRC Operations & Internal Audit Execution

Assist in executing GRC initiatives across business units and retail stores, ensuring adherence to governance and control expectations.

Coordinate planning, scheduling, documentation, and follow-ups for Internal Audit assignments with internal teams and co-sourced audit partners.

Perform store audits, process audits, and thematic reviews to evaluate effectiveness.

2. Risk & Internal Controls Management

Support management in designing and implementing risk management & internal control mechanisms across retail operations, supply chain, finance, store processes, and support functions.

Assist in preparing and maintaining ICFR/IFC documentation and testing frameworks.

3. Data Analytics & Continuous Monitoring

Use data analytics (Excel, Power BI, SQL basics preferred) to identify anomalies, trends, and control weaknesses.

Assist in developing dashboards and reports for continuous monitoring and fraud analytics.

4. Audit Follow-ups & Process Improvements

Coordinate with process owners to track closure of audit findings and ensure timely implementation of agreed actions.

Identify recurring issues and recommend improvements in processes, SOPs, and internal audit practices.

5. Team Leadership & Development

Manage and guide 810 team members in audit execution, documentation quality, and usage of IT tools.

Train the team on soft skills, control testing techniques, and systems such as SAP, POS, Oracle, etc.

6. Stakeholder Management

Build strong working relationships with functional heads, store teams, and support departments.

Present key observations and recommendations to senior GRC leadership.

Preferred Skills & Competencies

Strong understanding of internal controls, risk management principles, and audit methodologies.

Ability to communicate audit issues clearlyboth verbally and in writing.

High attention to detail with the ability to handle sensitive information.

Data-analytics skills (Excel, Power BI; SQL/Python good to have).

Knowledge of retail business processes, store operations, inventory management, and POS systems.

Ability to manage multiple assignments and guide junior staff.

Qualifications

Chartered Accountant

Internal audit certifications (CIA, CISA, CIMA) will be an advantage.

45 years experience in Internal Audit / Risk / Controls / GRC, preferably in Retail.