Deputy General Manager, Services & Apps

Position Summary

1. Meet the sales target by setting and managing global and regional sales status and strategy.
2. Set operation strategies such as changing solution specifications and planning for upgrades, and manage for these strategies.
3. Maintain competitiveness by setting and managing solutions and services pricing strategies.
4. Maintain and promote the services by building operation strategies regarding performance management, statistics or big-data analysis, CS(Customer Service) and VOC(Voice of Customer) management, etc.

Role and Responsibilities

1. [Sales strategy setting] Drive the business growth strategy setting and portfolio, and oversee the global or regional sales status analysis and set sales strategy to meet the sales target.

2. 2. [Operation strategy] Drive to build the operational strategies such as changing solution specifications and planning for upgrades.

3. [Price management] Review the solution's pricing policy and strategy.

4. [Partner management] Drive the strategies for increasing Samsung solution sales by building relationships with partners to learn customer's needs and managing partners by region(via training, events, etc.). .

5. [Service operation] Drive the operation strategies such as performance management, statistics or big-data analysis and CS(Customer Service) and VOC(Voice of Customer) management to maintain and promote the services.

Skills and Qualifications

. Has a wide range of experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways

. Works on complex issues where analyzing situations or data requires an in-depth evaluation of variables. Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results. Determines methods and procedures on new assignments and coordinates other's tasks

. May manage a group such as coordinating activities regarding costs, methods and staffing

. Typically requires at least 8 years of related experience and a Bachelor's degree or 6 years and a Master's degree or a PhD with 3 years

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