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DP World

Deputy General Manager - Process Excellence - Ports & Terminals - Chennai

DP World
India
5-14 Years
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Job Description

Job Description

Job Purpose/Objective

Provide support to Business Unit, to continuously improve terminal operations and make them more efficient, cost effective and customer-centric

Develop, direct and implement BU operational strategic direction in line with the GOE pillars.

  • Leadership & Engagement
  • Performance, Efficiency & Reliability in a Safe Environment
  • Long-Term Strategic View and Continuous Improvement

The main responsibility of this role is owning (alongside CEO/COO) the execution and alignment of Ports & Terminals Lean Business System (LBS) across business unit.

The LBS program is a strategic transformation initiative to drive process standardization, collaboration and improvement behaviors and tools across DPW Operations, Engineering and HSSE.

These activities are related to the successful implementation of lean problem-solving capabilities, process standardization, improvement initiatives, performance, and operational daily management systems, including the development of new ways to collaborate more effectively and efficiently

Key responsibilities

Operational Excellence & Process Improvement

  • D riving cultural change and embedding lean principles into leadership frameworks, shaping long-term operational strategies to foster a culture of continuous improvement.
  • Positively coach, influence and actively manage leadership behavioral change according to the principles and practices developed in the LBS program
  • Coordinate and drive the local implementation of the LBS elements, including Process Standardization, Daily Management, Lean Academy and Problem Solving/ Improvement activities (Kaizens)
  • Take ownership of local implementation activities using defined tools and methodologies where applicable and ensure ongoing coordination of local resources involved in corporation with the BU management.
  • Collaborating with regional and global leadership teams to align LBS strategies with business objectives.
  • Influencing C-level leaders to ensure long-term integration of lean principles into organizational culture
  • Accountable for achieving significant performance improvements, operational excellence, and financial results, and ensuring the delivery of impactful, sustainable results through the LBS program
  • Ensure the sustainable implementation of improvements from Daily Management and Strategic Kaizen activities
  • Develop and execute a multi-year strategic roadmap to mature LBS initiatives and ensure sustainable improvements.
  • L everage data-driven insights to track performance, optimize operations, and guide continuous improvement initiatives, and foster innovation in lean methodologies to ensure the business is future-proofed

General Accountabilities

  • Build a strong team (where necessary) by attracting & retaining talent, leading, coaching, mentoring & supporting all direct reports, and recommend their remuneration.
  • Create an environment that is supportive of learning, training and developing team's competencies. Must be able to convey feedback in a positive or constructive way.
  • Drive, recognize and reward BU team's process improvement performance, providing them with guidance for further improvement.
  • Encourage open dialogue and communication so that activities run consistently smoothly.
  • Reinforce DPW culture, values & reputation & ensure compliance with DPW policies.

Other

  • Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviors in harmony with DP World's Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies

Qualifications & Competencies

Skills and Competencies

  • At least 5-8 years of experience in lean training or a Continuous Improvement deployment role
    • Open and embracing of change and change management.
    • Lean, Six Sigma and/or Project Management certification
    • Good presentation and facilitation skills
    • Ability to challenge, mentor and coach senior leaders
    • Strong change management and interpersonal skills, able to focus on business impact and change in behavior for the new ways of working and thinking
    • Ability to drive implementation of new processes and support the organizational changes
    • Ability to communicate at all levels across the local organization and guide them toward the local achievements
    • Effective negotiation and conflict resolution skills
    • Good workshop facilitation skills, with the ability to adapt to local cultural differences
    • Results driven with a strong analytical and problem-solving skill set
    • Open minded, positive attitude and high drive to succeed and break through barriers
    • Ability to perceive situations from different perspectives
    • Clear, persuasive and collaborative communication & influencing skills
    • Proactively addressing problems jointly with stakeholders before they grow acute
    • Experience with working in virtual project team and working with external consultants is also preferred
Stakeholder

Internal : DPW Regional Office and DPW Head Office - Progress and update meetings

External : Partners / Vendors - Project solution assistance

  • Educational Qualification (min)
  • Bachelors degree
  • Preferred Certifications if any

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  • Range/ Min no of years - of overall Experience required
  • Overall 7-14 years of experience out of which minimum 5 years into Lean projects.
  • Min no of years of Industry specific experience required, if any & the industry type
  • 7-14 years experience within container terminal operations or Engineering out of which minimum 5 years into Lean projects

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Operations Management
Employment Type:
Full time

About Company

DP World

Job ID: 147545917

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Last Updated: 16-05-2026 05:01:42 AM
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Deputy General Manager - Process Excellence - Ports & Terminals - Chennai

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Skills:

Daily Management, Lean Six Sigma, Data-driven insights, Problem Solving Improvement activities, Process Standardization, Lean Academy, Kaizens, Project Management certification